FAQ

Frequently Asked Questions

How long does delivery take?

Orders are processed within 1–2 business days and delivered within 5–10 business days across the UK, with tracking provided by email.

How much is shipping?

Shipping costs are calculated at checkout based on your order.

What is a licking mat and how does it help?

A licking mat is a textured silicone mat you spread soft food on (like peanut butter or wet food). Licking is a natural self-soothing behaviour that releases endorphins, helping dogs stay calm during stressful moments — fireworks, grooming, bath time, vet visits or when left alone.

Is the mat safe for my pet?

Yes. Our mats are made from food-grade, non-toxic silicone, free from BPA. Always supervise your pet during use and replace the mat if it becomes damaged.

How do I clean it?

Rinse with warm soapy water or pop it in the dishwasher (top rack).

Can I return my order?

Yes — you have 30 days from delivery to return unused items. See our Refund Policy for details. Damaged or faulty items are replaced or refunded free of charge.

How can I contact you?

Email us at storecalmpaws@outlook.com — we reply within 1–2 business days.