Terms of service
Terms of Service
Welcome to CalmPaws. By using our website and placing an order, you agree to these terms.
Products and orders
We do our best to display our products accurately, but colours may vary slightly depending on your screen. All orders are subject to availability and confirmation. We reserve the right to refuse or cancel an order (e.g. suspected fraud or pricing errors) — in that case you'll be fully refunded.
Prices and payment
All prices are shown in British Pounds (GBP) and include applicable taxes unless stated otherwise. Payment is taken at checkout through our secure payment providers.
Delivery
Delivery terms are described in our Shipping Policy. Estimated delivery times are not guaranteed.
Returns
Returns and refunds are handled as described in our Refund Policy. Your statutory rights under UK consumer law are not affected.
Product use
Our products are designed for pets and should always be used under supervision. Check products regularly for wear and replace if damaged. CalmPaws products are aids for pet wellbeing and are not a substitute for veterinary care — if your pet shows persistent anxiety or health issues, please consult a vet.
Intellectual property
All content on this site (text, images, branding) belongs to CalmPaws and may not be used without permission.
Limitation of liability
To the extent permitted by law, our liability is limited to the value of your order. Nothing in these terms excludes liability that cannot be excluded under UK law.
Changes
We may update these terms from time to time. The version published on the site at the time of your order applies.
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